We aim to get all orders out as soon as possible to ensure you get your new treasures quickly. Our standard turnaround time is 2-3 business days. Please note: in busier times (like on collection release days and sale events) this can take that extra day or two.
All orders are shipped (with love) from us here in Australia.

If you current order hasn't shipped, absolutely! You can either place a second order (and we will combine and refund any additional shipping costs), or reach out to us at support@charlieandfox.com.au and we'll add your extra item(s) to your existing order for you.

When your order is dispatched, you'll automatically get an email from us with your tracking number from Australia Post. You can also track your order through the chat box (bottom left of your screen).

Still no luck? Don't panic, we're here to help! Simply email us at support@charlieandfox.com.au and we'll follow this up for you.

Our payments are all securely processed through Shopify, and we can take payment through credit card, PayPal, Afterpay, ShopPay, and GPay.

If your order hasn't shipped yet, please reach out to us at hello@charlieandfox.com.au so we can update your order for you.

Absolutely! We automatically check on our end during packing & dispatch for orders heading to the same name and delivery address to combine, and will always refund any additional shipping costs. If you would like to confirm that we have your orders combined, you can always reach out to us at hello@charlieandfox.com.au

We ship to nearly every country around the world! This includes USA, Canada, UK, Europe, New Zealand, and of course Australia.

We ship from two locations: Our hub in Australia ships within Aus, and almost everywhere internationally including Canada, New Zealand, United Kingdom, and Europe. Our warehouse in California ships to our community in the United States.

Our shipping times are calculated using Australia Post delivery guides. Please note this does not include order processing times (1-2 days); the clock starts on shipping times after your order has been dispatched.

Australia: 2-8 business days (regular), 1-4 business days (express)

United States & Canada: 5-9 business days (regular), 3-6 business days (express)

New Zealand, Singapore: 4-7 business days (regular), 2-5 business days (express)

United Kingdom: 5-9 business days (regular), 3-6 business days (express)

Europe: 10-18 business days (regular), 8-12 business days (express)

Rest of world: 10-25 business days (regular), 7-18 business days (express)

We collect VAT for the EU and UK at the checkout, so this shouldn't have been charged on delivery. Please email us at support@charlieandfox.com.au so we can look into this for you!

All full-priced items are eligible to be returned for a refund within 30 days of receipt. Please note that sale items are unable to be returned for a refund, however if you need to exchange a size please reach out to us so we can assist!
For returns and exchanges information, please email support@charlieandfox.com.au :)

Absolutely! This falls within our Returns & Refunds policy which covers you for 30 days after your order arrives. Simply reach out to us at support@charlieandfox.com.au and we'll get this organised for you.

We sure do!

Bundle & save:
Simply add to your cart to receive an automatic bundle discount. You can mix & match any design and size combo between dust jackets and book/e-reader sleeves for your discount:

• any 2+ = 5% off
• any 4+ = 10% off
• any 6+ = 15% off

Newsletter subscribers:

Receive a welcome offer in your inbox when you subscribe to our newsletter using either the pop-up on the home page, or through the link at the bottom of the home page.

You can also see items on sale here at any time!

Points are generated on every order you place as part of our rewards program, which you can redeem on future orders:

Create Account | Charlie and Fox

As we’re located in Australia, our rewards program runs in AUD. The price difference you're seeing is due the currency conversion from here to your local currency.

We sure do! If you're interested in stocking Charlie & Fox in your store, please click this link to fill out our Retailer Expression of Interest form and we'll get back to you soon.

Working with other people in the book community is one of our favourite things! If you'd like to collaborate, please reach out to us at hello@charlieandfox.com.au and let's see what we can do.

If we have a stockist near you, absolutely! You can find our current list of Charlie & Fox retailers here

We sure do! We have new releases every month, and you can find all the sneak peeks and information about these through our Instagram and email newsletter.

Unfortunately we don't offer one-off* custom designs. However, we are always open to suggestions for future releases so don't hesitate to let us know what you'd love to see in our range!

*if you're looking for a custom wholesale order (MOQ 200 units), please reach out to hello@charlieandfox.com.au

Our fabric is custom designed and printed exclusively for Charlie & Fox products, and unfortunately we don't sell this as a standalone item.

Most of our designs don't have planned restocks, however if there's something you'd love to see return to our range, definitely let us know! This is great info for when we are looking into potential restocks down the track.

We'd love to know what you want to see in our range! Drop your suggestions either in the chat box (bottom left corner) or email through to hello@charlieandfox.com.au, and we'll keep these in mind for future collections.

The easiest way to check what size you need, is to measure the height (spine) of your book, and check this against our size chart guide which you'll find in the product images for every dust jacket.

USA: We recommend 9.5 and 9.25 for your tall hardcovers, 9 for your tall paperbacks, and 8.25 for your short paperbacks. 8.5 is also a common size for your collection.

UK/Aus/Rest of world: We recommend 9.5 for your tall hardcovers, 9.25 for your tall paperbacks, and 7.75 for your short paperbacks. 8.5 is also a common size for your collection.

Still not sure on sizing? Drop a question in the chat box (bottom left corner of your screen), or flick an email across to us at support@charlieandfox.com.au - we're always more than happy to help!

And for a more in-depth look at the sizes, check out our blog post here.

They sure do! Our fabric covers are designed to work on both hardcover and paperback books.

For your beautiful tall FairyLoot hardcover books (royal size), you're going to want the 9.5/24.1 size, which is designed for tall hardcovers up to 9.5 inches / 24.1cm in height.

If you have any of the short FairyLoot hardcovers, go for the 8.25/21cm size.

Tall hardcovers (universal): 9.5"/24.1cm size

Tall paperbacks (Australia/UK): 9.25"/23.5cm size

Tall paperbacks (USA): 9"/22.9cm size

Short paperbacks (Australia/UK): 7.75"/19.7cm size

Short paperbacks (USA): 8.25"/21cm size, we do recommend double checking this just in case you have the shorter 7.75" editions

Tall hardcovers (Australia/UK): 9.5"/24.1cm size

Tall hardcovers (USA): 9.25"/23.5cm size

Tall paperbacks (Australia/UK): 9.25"/23.5cm size

Tall paperbacks (USA): 9"/22.9cm size

Short paperbacks (Australia/UK): 7.75"/19.7cm size

While the cotton exterior fabric will absorb small amounts of moisture, we can't guarantee any protection of your books against water damage. The edges of your book pages will also still be exposed, so we recommend taking extra care when your book is around water and other liquids.

Gentle cold wash by hand or machine (if using machine, place in garment bag), and lay flat to dry. Do not tumble-dry, as this can shrink your dust jacket.

Warm iron recommended only for non-foiled fabric, as heat & rubbing can damage foiled designs.

The sizing details on our website (e.g. 9.5"/24,1cm) refers to intended book size for each fabric dust jacket. The dust jacket itself will be slightly taller than this to allow room for your book to slide into the pocket of the dust jacket without bending or damaging your corners.

We're flattered that you love our design enough to want to make your own, however we don't share our patterns or design specs.

While we don't own the concept of dust jackets in general, the IP that we've created within Charlie & Fox to design our *specific* fabric dust jackets is protected, and we'd be remiss if we didn't at least refer you to our website Terms of Service in this regard (Section 10: Intellectual Property).

We have a small tolerance (+/- 2mm) for our design specs, as each of these are individually made by hand so you may notice tiny differences between individual dust jackets. We also made adjustments to improve the overall fit and versatility in mid-July 2025. With all of that being said, if you ever have any trouble with sizing and need to check with us, please don't hesitate to reach out to support@charlieandfox.com.au

While we can’t guarantee these will fit every book, we have made them to be as accommodating as possible and they will fit most books (providing they match the height in the size guide) from 250-900+ pages, depending on individual page thickness of course.

- not sure where to start? Go for a LARGE size, which is most universally popular.

- for small paperbacks/hardcovers, SMALL size is also handy

- for THICK tall hardcovers/paperbacks, EXTRA LARGE is great (also handy to tuck multiple books in at once)

Need more info? Drop a question in the chat box (bottom left corner of your screen), or flick an email across to us at support@charlieandfox.com.au, we're always more than happy to help!

Our fabric dust jackets aren’t too bulky, so they don’t take up much extra room inside your book sleeve. If your book is quite snug already without a dust jacket on, we do recommend sizing up your book sleeve to give you that little bit of extra room for the dust jacket.

You sure can!

Size LARGE: suits iPad 11"

Size EXTRA LARGE: suits iPad 13"

looking for iPad mini? Go for a tall e-reader sleeve

While the cotton exterior fabric and padding will absorb small amounts of moisture, we can't guarantee any protection of your books against water damage.

Gentle cold wash by hand or machine (if using machine, place in garment bag), and lay flat to dry. Do not tumble-dry, as this can shrink your book sleeve.

Warm iron recommended only for non-foiled fabric, as heat & rubbing can damage foiled designs.

Our sizing has been designed to accommodate for the most common e-reader sizes.

Small size: Kindle 11th Gen 6", Kindle 12th Gen 7", Kindle Paperwhite, Kindle Colorsoft, Kobo Clara

Wide size: Kindle Oasis, Kobo Forma, Kobo Sage, Kobo Libra

Tall size: iPad mini

Larger devices -> go for a book sleeve
Kindle Scribe: XL padded book sleeve
iPad 11": Large padded book sleeve
iPad 13": XL padded book sleeve

Need more info? Drop a question in the chat box (bottom left corner of your screen) and we'll get back to you soon!

All of our padded e-reader sleeves have a little bit of wiggle room built into them, so as long as your case isn't too bulky, your e-reader will definitely still fit with a case and/or popsocket attached.

While the cotton exterior fabric and padding will absorb small amounts of moisture, we can't guarantee any protection of your device against water damage.

Gentle cold wash by hand or machine (if using machine, place in garment bag), and lay flat to dry. Do not tumble-dry, as this can shrink your book sleeve.

Warm iron recommended only for non-foiled fabric, as heat & rubbing can damage foiled designs.

As much as we wish we could create customs, we unfortunately don't offer this service. If your device is bigger than our e-reader sleeve sizes, we recommend bumping up to one of our book sleeves. These all have the same padding, and are all made with magnetic snaps for a nice gentle close to keep your device snug & secure.