We aim to get all orders out as soon as possible to ensure you get your new treasures quickly. Our standard turnaround time is 2-3 business days. Please note: in busier times (like on collection release days and sale events) this can take that extra day or two.
All orders are shipped (with love) from us here in Australia.

If you current order hasn't shipped, absolutely! You can either place a second order (and we will combine and refund any additional shipping costs), or reach out to us at support@charlieandfox.com.au and we'll add your extra item(s) to your existing order for you.

When your order is dispatched, you'll automatically get an email from us with your tracking number from Australia Post. You can also track your order through the chat box (bottom left of your screen).

Still no luck? Don't panic, we're here to help! Simply email us at support@charlieandfox.com.au and we'll follow this up for you.

Our payments are all securely processed through Shopify, and we can take payment through credit card, PayPal, Afterpay, ShopPay, and GPay.

If your order hasn't shipped yet, please reach out to us at hello@charlieandfox.com.au so we can update your order for you.

Absolutely! We automatically check on our end during packing & dispatch for orders heading to the same name and delivery address to combine, and will always refund any additional shipping costs. If you would like to confirm that we have your orders combined, you can always reach out to us at hello@charlieandfox.com.au

We ship to nearly every country around the world from our business hub here in Australia. This includes USA, Canada, UK, Europe, New Zealand, and of course Australia.

Our shipping times are calculated using Australia Post delivery guides. Please note this does not include order processing times (1-2 days); the clock starts on shipping times after your order has been dispatched.

Australia: 2-8 business days (regular), 1-4 business days (express)

United States & Canada: 5-9 business days (regular), 3-6 business days (express)

New Zealand, Singapore: 4-7 business days (regular), 2-5 business days (express)

United Kingdom: 5-9 business days (regular), 3-6 business days (express)

Europe: 10-18 business days (regular), 8-12 business days (express)

Rest of world: 10-25 business days (regular), 7-18 business days (express)

Please email us at support@charlieandfox.com.au so we can look into this for you!

As of Nov 27, Canada Post has advised all countries to temporarily stop sending all items. We are offering "order & hold" for our Canada customers and will ship ASAP once services resume. If your order shipped before Nov 27, it will be held securely by Canada Post and delivered as quickly as possible when services resume.

All full-priced items are eligible to be returned for a refund within 30 days of receipt. Please note that sale items are unable to be returned for a refund, however if you need to exchange a size please reach out to us so we can assist!
For returns and exchanges information, please email support@charlieandfox.com.au :)

Absolutely! This falls within our Returns & Refunds policy which covers you for 30 days after your order arrives. Simply reach out to us at support@charlieandfox.com.au and we'll get this organised for you.

We have a welcome offer for email newsletter subscribers on their first order, and you can subscribe to our newsletter using either the pop-up on the home page, or through the link at the bottom of the home page.

You can also see items on sale here at any time!

Points are generated on every order you place as part of our rewards program, which you can redeem on future orders:

Create Account | Charlie and Fox

As we’re located in Australia, our rewards program runs in AUD. The price difference you're seeing is due the currency conversion from here to your local currency.

We sure do! If you're interesting in stocking Charlie & Fox in your store, please click this linkto fill out our Retailer Expression of Interest form and we'll get back to you soon.

Working with other people in the book community is one of our favourite things! If you'd like to collaborate, please reach out to us at hello@charlieandfox.com.au and let's see what we can do.

If we have a stockist near you, absolutely! You can find our current list of Charlie & Fox retailers here

We sure do! We have new releases every month, and you can find all the sneak peeks and information about these through our Instagram and email newsletter.

Unfortunately we don't offer one-off* custom designs. However, we are always open to suggestions for future releases so don't hesitate to let us know what you'd love to see in our range!

*if you're looking for a custom wholesale order (MOQ 200 units), please reach out to hello@charlieandfox.com.au

Our fabric is custom designed and printed exclusively for Charlie & Fox products, so unfortunately we cannot sell this as a standalone item.

Most of our designs don't have planned restocks, however if there's something you'd love to see return to our range, definitely let us know! This is great info for when we are looking into potential restocks down the track.

We'd love to know what you want to see in our range! Drop your suggestions either in the chat box (bottom left corner) or email through to hello@charlieandfox.com.au, and we'll keep these in mind for future collections.

The easiest way to check what size you need, is to measure the height (spine) of your book, and check this against our size chart guide. You'll find this in the product images above, and here's a quick overview of the most common sizes we see, depending on where in the world you are.

USA: We recommend the Large (L) for your tall hardcovers, and quite often your paperbacks will fit either the Small (S) or Demi-Small (DS).

UK/Aus/Rest of world: We recommend the Large (L) for your tall hardcovers, Medium (M) for your tall paperbacks, and Extra Small (XS) for your short paperbacks.

Still not sure on sizing? Drop a question in the chat box (bottom left corner of your screen), or flick an email across to us at support@charlieandfox.com.au - we're always more than happy to help!

And for a more in-depth look at the sizes, check out our blog post here.

They sure do! Our fabric covers are designed to work on both hardcover and paperback books.

For your beautiful tall FairyLoot hardcover books (royal size), you're going to want the Large (L) size, which is designed for tall hardcovers up to 9.5 inches / 24cm in height.

If you have any of the short FairyLoot hardcovers, go for the Demi-small (DS) size, which is perfect for books up to 8.25 inches / 21cm in height.

Tall hardcovers: go for the large (L) size

Shorter paperbacks: For Aus/UK editions, go for the extra small (XS) size. For US editions, we recommend double checking your book height as you'll either want the XS size (for 8" paperbacks) or the small (S) size (for 8.5" paperbacks).

Tall paperbacks: go for the medium (M) size

Tall hardcovers: go for the large (L) size

Tall paperbacks: go for the medium (M) size

German hardcover: go for the small (S) size

Short paperbacks: For Aus/UK editions, go for the extra small (XS) size.

While the cotton exterior fabric will absorb small amounts of moisture, we can't guarantee any protection of your books against water damage. The edges of your book pages will also still be exposed, so we recommend taking extra care when your book is around water and other liquids.

Gentle cold wash by hand or machine (if using machine, place in garment bag), and lay flat to dry. Do not tumble-dry, as this can shrink your dust jacket.

Warm iron recommended only for non-foiled fabric, as heat & rubbing can damage foiled designs.

The sizing details on our website (e.g. 20cm / 8 inches) refers to intended book size for each fabric dust jacket. The dust jacket itself will be slightly taller than this to allow room for your book to slide into the pocket of the dust jacket without bending or damaging your corners.

We're flattered that you love our design enough to want to make your own, however we don't share our patterns or design specs.

While we don't own the concept of dust jackets in general, the IP that we've created within Charlie & Fox to design our *specific* fabric dust jackets is protected, and we'd be remiss if we didn't at least refer you to our website Terms of Service in this regard (Section 10: Intellectual Property).

We have a small tolerance (+/- 2mm) for our design specs, as each of these are individually made by hand so you many notice tiny differences between individual dust jackets. We also made our Large dust jackets longer in early 2024 to allow them to fit even thicker books! With all of that being said, if you ever have any trouble with sizing and need to check with us, please don't hesitate to reach out to support@charlieandfox.com.au

While we can’t guarantee these will fit every book, we have made them to be as accommodating as possible and they will fit most books (providing they match the height in the size guide) from 250-900+ pages, depending on individual page thickness of course.

You sure will get all sizes! We have separate stock allocated to our dust jacket bundles and single listings.

If you're not sure where to start, the large size is our recommendation as this is our most popular size, and will fit quite a lot of your books. If you read mostly smaller paperbacks, quite often you'll fit two of these in our large book sleeve, and if you'd like a more snug fit for just one book, size down to the small. And for your super thick books (we're talking Priory of the Orange Tree [Samantha Shannon], Kingdom of Ash [Sarah J. Maas], Empire of the Vampire [Jay Kristoff]), definitely upsize to the extra-large!

Still not sure on sizing? Drop a question in the chat box (bottom left corner of your screen), or flick an email across to us at support@charlieandfox.com.au, we're always more than happy to help!

Our fabric dust jackets aren’t too bulky, so they don’t take up much extra room inside your book sleeve. If your book is quite snug already without a dust jacket on, we do recommend sizing up your book sleeve to give you that little bit of extra room for the dust jacket.

You sure can!

For regular iPads, we recommend the large size. And for the iPad pro, we recommend the extra-large size - only caveat here is that if you have a cover on your iPad pro, it may be *just* too tight to fit with the pen attached to the size of your case. Similarly, if your case is bulky, it will likely also be too tight.

Looking for iPad mini? Go for our tall e-reader sleeve for a snug fit, or our small book sleeve for a more roomy fit.

While the cotton exterior fabric and padding will absorb small amounts of moisture, we can't guarantee any protection of your books against water damage.

Gentle cold wash by hand or machine (if using machine, place in garment bag), and lay flat to dry. Do not tumble-dry, as this can shrink your book sleeve.

Warm iron recommended only for non-foiled fabric, as heat & rubbing can damage foiled designs.

Our sizing has been designed to accommodate for the most common e-reader sizes.

Small size: fits your Kindle, Kindle Paperwhite, and Kobo Clara (devices up to 125mm x 175mm).

Wide size: fits your Kindle Oasis, Kobo Forma, and Kobo Sage (devices up to 160mm x 180mm)

Tall size: fits your iPad mini (devices up to 135mm x 200mm).

If you have a device larger than the ones listed, we recommend sizing up to our small book sleeve which is made exactly the same way, just sized a little bit bigger to accommodate for your books as well.

Still not sure on sizing? Drop a question in the chat box (bottom left corner of your screen), or flick an email across to us at support@charlieandfox.com.au, we're always more than happy to help!

All of our padded e-reader sleeves have a little bit of wiggle room built into them, so as long as your case isn't too bulky, your e-reader will definitely still fit with a case and/or popsocket attached.

While the cotton exterior fabric and padding will absorb small amounts of moisture, we can't guarantee any protection of your device against water damage.

Gentle cold wash by hand or machine (if using machine, place in garment bag), and lay flat to dry. Do not tumble-dry, as this can shrink your book sleeve.

Warm iron recommended only for non-foiled fabric, as heat & rubbing can damage foiled designs.

As much as we wish we could create customs, we unfortunately don't offer this service. If your device is bigger than our e-reader sleeve sizes, we recommend bumping up to one of our book sleeves. These all have the same padding, and are all made with magnetic snaps for a nice gentle close to keep your device snug & secure.